If you are still having issues, please visit your area desk or the FLASHcard office. Please also visit the troubleshooting guide available at: Please see the installation guide to make sure you installed it properly: Log in and authorize yourself on your new phone. Select Yes to confirm that you want to report your phone as lost.ĥ. Log in with your Flashline ID and passwordĤ. If you had Mobile ID set up on your old phone, follow the below instructions immediately so that Mobile ID on your old phone no longer works:Ģ. What do I do if my phone is lost, stolen, or I get a new phone? The Key Smartcard is an alternative to paper tickets that makes it quicker and easier to buy and use tickets. Please see the area desk if you have any questions. Please complete your room change quickly to avoid any fees. Approximately one day after you sign out a temporary key, your FLASHcard will work on your new room door. How do room changes work with my FLASHcard?Īfter your room change is approved, please go to the area desk for your new room and sign out a temporary key. There are some simple steps to get your card replaced or reported lost (if the FLASHcard office isn’t open) that you should follow. Please see here for information on how to install Mobile ID on your phone. You can also use the CBORD Mobile ID smartphone app to gain a one-time PIN code to open your room door. The lock will flash green and then you can pull down the handle to enter.Ĭheck out a temporary key at the area desk. To use a KeyPad type the command '/keycard give keypad' and place it on a wall. The lock will flash green and then you can pull down the handle to enter.Īlternatively, if you have a contactless or smartcard, please hold up your card parallel to the black reader below the keypad. You will need to deactivate Mobile ID from your old phone to use it on a new phone.īelow are common questions regarding the locks and FLASHcard: If you believe your phone is lost or stolen, please see below for how to deactivate Mobile ID from your old phone. You can only have one phone authorized to your Flashline ID. For more information and tips on how to keep your account secure, please see It is against university policy to share university passwords. Please note: You will be held responsible for activity using your login and password with Mobile ID. You can also check out a temporary key at your area desk. Either enter the full Southeastern Key smartcard number, or the email address of the Southeastern Key account you wish to link. If you are locked out, you can use the CBORD Mobile ID smartphone app to get a one-time PIN code. Log into your online account and go to ‘The Key Linked Accounts’ section in the menu. Your FLASHcard serves as your key and is needed to access Kent State University’s residence halls.
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